Global transportation company persuades FTC to close investigation regarding charges and fees imposed on consumers

Client(s) Global transportation company

Jones Day represented a global transportation company in an investigation by the U.S. Federal Trade Commission ("FTC") Bureau of Consumer Protection into potential violations of Section 5 of the FTC Act, 15 U.S.C. § 45, in connection with charges and fees imposed on consumers, including charges based on AI-generated information. Following Jones Day's active engagement with the FTC to respond to its investigative demands and proactively present the client's position, the FTC closed the investigation without further action.