BTI Client Service ATeam Infographic2024_SOCIAL

Jones Day only firm named in top five for all 23 years of independent client service report

The 2024 BTI Consulting Client Service A-Team Report again named Jones Day among the leading law firms in client service.

Based on independent research by in-house clients, BTI states that Jones Day, "is the only firm in the history of the BTI Client Service 30 to remain in the top 5 for all 23 years" … "includes clients early in strategy discussions and fields the absolute best team(s)" … and "brings a combination of aggressiveness and new approaches to help clients meet their objectives." Clients also report the Firm is "among the best at bringing new strategies to any matter" and "relies heavily on nurturing each client relationship."

Additional comments from clients about Jones Day in the report include:

  • "They are the gold standard for litigation defense in my opinion."
  • "They know our business lines and attorneys well and how we want to structure our cases—a true sign of their commitment to client service."
  • "They have a deep bench of very skilled litigators, very responsive and aggressive when needed."

The Firm was awarded top rankings in the following 11 activities that drive superior client service:

  • Understanding Client's Business
  • Fields the Absolute Best Team
  • Legal Skills
  • Quality Products
  • Keeps Clients Informed
  • Handles Problems
  • Advises on Business Issues
  • Unprompted Communication
  • Easy To Work With
  • Includes Clients Early in Strategy Discussions
  • Trusted for Cost Control

BTI data is from interviews of general counsel/chief legal officers, direct reports to general counsel, and other legal decision makers from organizations with $1 billion or more in annual revenue.

Jones Day is a global law firm with more than 2,400 lawyers in 40 offices across five continents. The Firm is distinguished by: a singular tradition of client service; the mutual commitment to, and the seamless collaboration of, a true partnership; formidable legal talent across multiple disciplines and jurisdictions; and shared professional values that focus on client needs.