Print | Email Page
Award-Winning Client Service 

Our commitment to client service has repeatedly earned the Firm the "#1 for Client Service" ranking by The BTI Consulting Group, an organization that monitors client satisfaction with legal services. The annual ranking is based on independent, individual interviews with more than 300 Fortune 1000 general counsel.

Jones Day is the only firm to earn top ratings year after year—no other firm has matched our first-place record. Since the inception of the BTI Client Service Ranking 16 years ago, Jones Day has ranked #1 nine times, including a #1 ranking in 2017. Our consistent high rankings have earned the Firm a place among the elite firms elected to the BTI Client Service Hall of Fame. In 2017, Jones Day became the only firm in the history of the BTI survey to achieve "Best of the Best" status in all 17 categories that drive superior client service. These categories include:

  • Commitment to Help
  • Client Focus
  • Understands the Client’s Business
  • Provides Value for the Dollar
  • Legal Skills
  • Quality Products
  • Meets Core Scope
  • Keeps Clients Informed
  • Deals with Unexpected Changes
  • Handles Problems
  • Breadth of Services
  • Helps Advise on Business Issues
  • Regional Reputation
  • Unprompted Communications
  • Brings Together Resources
  • Anticipates the Client’s Needs
  • Innovative Approach


Record of Excellence Across the Firm

Our dedication to delivering the best of the Firm in every client engagement has not gone unnoticed, and it has earned Jones Day industry awards and recognition year after year:

Recognized as a "Litigation Powerhouse"
Reported in The BTI Litigation Outlook 2017 and based on interviews with Fortune 100 companies. (2017)

#1 for Number of M&A Deals Worldwide Each Quarter Since 2000
Bloomberg, Thomson Reuters  (2017)

Chambers Global 
99 national and regional practices were recognized, with global acknowledgement of eight practices, and top-tier recognition of eight practices. (2017)

Chambers Europe
52 practice areas were recognized, with Europe-wide acknowledgement of seven practices. (2017)

Chambers USA
21 practices ranked nationally, with top-tier recognition for our Antitrust, Bankruptcy/Restructuring, Labor & Employment, and Retail practices. (2017)

Chambers Asia-Pacific
52 practice areas were recognized, with Asia-wide acknowledgment of the following practices: Capital Markets: Securitisation; Corporate/M&A; Corporate/M&A: Private Equity; Energy & Natural Resources; and Intellectual Property. (2017)

Chambers Latin America
Five practices were ranked among the best in Latin America, and nine practices were ranked among the best in Mexico. 19 Jones Day lawyers were also recognized. (2017)

U.S. News – Best Lawyers® "Best Law Firms" Survey
32 Jones Day practices received a National Tier 1 ranking and "Law Firm of the Year" designations were awarded in the Commercial Litigation and Mergers & Acquisitions categories. (2017)

Listed Among the Top 10 Best Corporate Law Firms
Jones Day has ranked in the Top 10 every year since 2000 in the Corporate Board Member/FTI Consulting annual survey of the best corporate law firms. (2016)

The US Legal 500
51 practices were ranked, with top-tier recognition for 11 practices. (2017)

National Law Journal "Appellate Hot List"
Recognized by NLJ for four consecutive years. (2015)

Law360 "Practice Groups of the Year" Recognition
Law360 named Jones Day’s Appellate, Bankruptcy, Trials, and White Collar "Practice Groups of the Year." (2017)

Best Infrastructure Law Firm in Mexico
Recognized as Mexico's "Best Infrastructure Law Firm" by LatinFinance at its Project & Infrastructure Awards. (2016)

Named a Top Five "Global Elite" Firm for Antitrust & Competition Law
Recognized by Global Competition Review’s "Global Elite" every year since its inception in 2007. (2017)

Named "Dispute Resolution Team of the Year"
Legal Business Awards (2016)

Acritas U.S. Law Firm Brand Index
#1 U.S. law firm brand based on “awareness” and “favorability” of firms generally and specifically for “Top-Level Litigation,” and “Top-Level M&A. (2017)

BTI Brand Elite
Ranked #1 in BTI Consulting Group’s “Brand Elite” survey for innovation, use of technology and "Bet-the-Company" status. (2017)