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Why Do These Differences Produce Better Client Service?

Client service is the foundation goal of every law firm. Over the long term, the quality of client service offered by a firm determines its growth and success. Jones Day has grown from a small firm in Cleveland to a large global institution over more than a century, while many other firms initially better positioned in many ways have struggled or even failed. There must be an explanation for this success other than simply the skill of our lawyers, for we clearly do not have a monopoly on smart lawyers. We believe that the way we have applied our foundation values in Firm management and governance is an important reason for our success in satisfying client needs, and that success – in satisfying client needs – is the entire reason for the Firm’s growth over the years.

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