BTI Client Service ATeam Infographic2022_SOCIAL

Jones Day ranked #1 in BTI Client Service A-Team report for sixth consecutive year

The global law firm Jones Day is ranked #1 in The BTI Consulting Group's 2022 Client Service A-Team report. This is the sixth consecutive year that the Firm ranked #1 in this survey, which is based on independent research, and the 14th time since BTI has been publishing its results.

The 2022 report notes that Jones Day is one of only a few firms to " … navigate wild changes in client expectations, economics, and world events over a span of more than 2 decades …" and goes on to emphasize its " … institutional ability to read and anticipate clients' ever-changing needs …". Comments from clients about Jones Day in the report include:

  • Across the board Jones Day is the firm we recommend the most. We trust their work and they are always consistent.
  • They are smart and practical. They never waste my time and are very responsive.
  • High-level, talented attorneys who are very easy to work with. They are resourceful and strategic.

Jones Day was awarded "Best of the Best" status in more of the 17 categories that drive superior client service than any other law firm. The activities include:

  • Deals with Complexity
  • Provides Practical Solutions
  • Fields the Absolute Best Team
  • Commitment to Help
  • Client Focus
  • Understands Client's Business
  • Provides Value for the Dollar
  • Legal Skills
  • Quality Products
  • Meets Core Scope
  • Keeps Clients Informed
  • Deals with Unexpected Changes
  • Handles Problems
  • Advises on Business Issues
  • Unprompted Communication
  • Anticipates Client Needs
  • Innovative Approach

"It is gratifying to read in a report like this that we are connecting with clients at a personal level," said Michael Gray, who serves as Co-Client Affairs Partner for the Firm. "Terms like, 'most recommend,' 'trust,' and 'consistent' derive from delivering results year-after-year, no matter how complex the issues, or how tight the deadline."

"We have always maintained that our approach to seamless collaboration across offices and practices enables us to deliver outstanding service to clients, and we are proud of our record doing so across a generation of leaders," added David Kiernan, who also serves as Co-Client Affairs Partner for Jones Day. "As clients continue to face peak workloads, we look forward to continuing to deliver the amazing results they expect."

The 2022 report assesses how clients rank and compare 281 law firms in the critical area of client service, measuring 17 different client service activities. The ranking and comparison of these firms is the product of BTI's more than 350 in-depth interviews of legal decision makers at the world's leading organizations, representing more than 15 industry segments. The interviews were conducted between January 2021 and January 2022. Legal decision makers interviewed included general counsel/chief legal officers, direct reports to general counsel, and other legal decision makers from organizations with $700 million or more in annual revenue.

Securing the #1 ranking 14 times is an accomplishment unmatched by any other law firm. This BTI report has ranked Jones Day #1 or #2 in client service for 20 of the 21 years BTI has conducted and published the survey results, and the Firm has never been ranked outside the top five (also unmatched achievements).




Jones Day is a global law firm with more than 2,400 lawyers in 40 offices across five continents. The Firm is distinguished by: a singular tradition of client service; the mutual commitment to, and the seamless collaboration of, a true partnership; formidable legal talent across multiple disciplines and jurisdictions; and shared professional values that focus on client needs.