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BTI Client Service ATeam Infographic2021_SOCIAL

Jones Day ranked #1 in BTI Client Service A-Team report for fifth consecutive year

The global law firm Jones Day is ranked #1 in The BTI Consulting Group's 2021 Client Service A-Team report for the fifth consecutive year and the 13th time since BTI has been publishing its results, based on independent research.

"Clients report the firm's proactive approach and ability to quickly construct teams built to cultivate long-term relationships as the basis for the firm's longstanding client service prowess," notes BTI's 2021 report.

Additional comments from clients about Jones Day in the report include:

They have great resources available on the pandemic, they have a great track record, and great counsel.

Jones Day develops long-term relationships globally and are aggressive and pragmatic.

Very proactive in always keeping me updated and they know our business better than we do.

They are strategic in their approach and I can always trust their work.

Jones Day was awarded "Best of the Best" status in more categories that drive superior client service than any other law firm. The activities include:

  • Mobilizes Resources
  • Fielding the Absolute Best Team
  • Quickly Assessing Your Situation
  • Commitment to Help
  • Client Focus
  • Understands Business
  • Value for the Dollar
  • Legal Skills
  • Quality Products
  • Meets Core Scope
  • Keeps Clients Informed
  • Deals with Unexpected Changes
  • Handles Problems
  • Advises on Business Issues
  • Unprompted Communication
  • Anticipating Client Needs

"We are grateful for the trust our clients place in us to handle their most difficult matters, and proud to have earned their praise and recognition during this most difficult year," said Michael Gray, who serves as Co-Client Affairs Partner for the Firm.

"We're equally proud that our cohesive partnership found innovative ways to collaborate and continue to deliver the seamless and consistent service across offices and practices our clients expect," added David Kiernan, who also serves as Co-Client Affairs Partner for the Firm.

The 2021 report assesses how clients rank and compare 282 law firms in the critical area of client service, measuring 17 different client service activities. The ranking and comparison of these firms is the product of BTI's more than 350 in-depth interviews of legal decision makers at the world's leading organizations, representing more than 15 industry segments. The interviews were conducted between February 2020 and January 2021. Legal decision makers interviewed included general counsel/chief legal officers, direct reports to general counsel, and other legal decision makers from organizations with $700 million or more in annual revenue.

Securing the #1 ranking 13 times is an accomplishment unmatched by any other law firm. This BTI report has ranked Jones Day #1 or #2 in 19 of the 20 years BTI has conducted and published the survey results, and the Firm has never been ranked outside the top five (also unmatched achievements).

Jones Day is a global law firm with more than 2,500 lawyers in 42 offices across five continents. The Firm is distinguished by: a singular tradition of client service; the mutual commitment to, and the seamless collaboration of, a true partnership; formidable legal talent across multiple disciplines and jurisdictions; and shared professional values that focus on client needs.
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