Award-Winning Client Service 

Our commitment to client service has repeatedly earned the Firm first-place ratings from The BTI Consulting Group, an organization that monitors client satisfaction with legal services.  The annual ranking is based on independent, individual interviews with more than 300 Fortune 1000 general counsel. 

Since the inception of the BTI Client Service ranking ten years ago, Jones Day has ranked number one six times.  Our consistent high performance has earned the Firm a place among the elite firms elected to the BTI Client Service Hall of Fame.  In key client service criteria, the Firm was recognized as among the "Best of the Best" (Tier 1) in Client Focus, Understanding the Client’s Business, Keeping Clients Informed, and Meeting Scope & Budget, among several other categories.

The annual ranking by The BTI Consulting Group is based on independent, individual interviews with more than 300 general counsel, who rated the performance of their law firms in multiple categories driving client service excellence:

Client Focus Commitment to Help Understands the Client’s Business Anticipates Client’s Needs Breadth of Services Keeping Clients Informed Legal Skills Quality Products Dealing with Unexpected Changes

Handling Problems Meeting Scope & Budget Advising on Business Issues Unprompted Communication Bringing Together National Resources Innovative Approach Provides Value for the Dollar Regional Reputation

"Client descriptions of Jones Day include 'my trusted partner' and 'great innovative thinkers;' driving the firm to the top of The BTI Client Service 30. Jones Day positions itself 'at the forefront of changes in law' and shares industry knowledge and understanding in 'thorough updates' to demonstrate superior commitment and client service." - BTI Consulting Group
Record of Excellence Across the Firm

Our dedication to delivering the best of the Firm in every client engagement has not gone unnoticed, and it has earned Jones Day industry awards and recognition year after year: 

Award-Winning Client Service
The only firm to earn top ratings year after year in surveys by The BTI Consulting Group. (2011)

Top Client-Recommended Firm for Litigation
Reported in the The BTI Litigation Outlook 2011 and based on interviews with Fortune 100 companies.

Named "Litigation and Regulatory Team of the Year"
Jones Day’s litigation team in London was recognized by Legal Week at the 2009 British Legal Awards.

Named "Best Legal Adviser" in Client Satisfaction Survey
Legal Week Intelligence’s annual survey of the FTSE 100 ranks Jones Day among the U.K.’s "top-performing firms" in the international firm category. (2009)

"Labor & Employment Department of the Year"
The American Lawyer (2008)

#1 for Number of M&A Deals Worldwide Each Quarter Since 2000
Thomson Reuters, Bloomberg (2011)

"Life Sciences Legal Advisor of the Year" Awarded for M&A Transaction
Financial Times - Mergermarket Awards (2008)

Chambers Global Top-Tier Recognition
65 of the Firm's national, regional, and global practices received recognition. (2011)

Chambers Europe 2010
33 practice areas were recognized, with Europe-wide acknowledgement of our Arbitration (International); Competition/European Law; Corporate/M&A; and Technology & Communications practices. (2010)

Chambers USA Awards Top-Tier Rankings
18 practices ranked nationally, with top-tier recognition for our Antitrust, Labor & Employment, and Retail practices. (2010)

Among Top Firms in Corporate Board Member Survey
Jones Day was recognized as one of the top corporate law firms. The Firm has garnered top ten rankings every year since the survey began. (2010)

National Law Journal "Appellate Hot List"
Recognized by NLJ for four consecutive years. (2011)

"Equity Deal of the Year"
International Financial Law Review and Asialaw India Awards (2010)

"M&A Deal of the Year"
International Financial Law Review and Asialaw India Awards (2010)

"M&A Deal of the Year"
Asian Legal Business Hong Kong Law Awards (2010)

#1 for Number of M&A Real Estate Deals Worldwide
Bloomberg (2003—2010)

"Litigation Department of the Year"
The American Lawyer (winner 2002, finalist 2004, honorable mention 2006)

"Product Liability Department of the Year"
The American Lawyer (winner 2004, finalist 2006)

"Transportation and Infrastructure Legal Adviser of the Year"
Infrastructure Journal Awards (2007)